At Cikers, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or product issues and you’re feeling frustrated, then please send us an email, and our team will assist you right away.
RETURNS / EXCHANGES
All of our custom-made products are created fully or in part based on information specific to each individual customer, and thus have no resale value. As a result, we will NOT ACCEPT the return of such products. In such a case, please make your claim within 10 days of receiving your products by emailing us at: support nguyenhaiyen20112003@gmail.com and attaching the photos of the products as well as proof of purchase.
All of our custom-made products are created fully or in part based on information specific to each individual customer, and thus have no resale value. As a result, we will NOT ACCEPT the return of such products. In such a case, please make your claim within 10 days of receiving your products by emailing us at: support nguyenhaiyen20112003@gmail.com and attaching the photos of the products as well as proof of purchase.
CANCELLATIONS
If you need to cancel the transaction, please feel free to contact us at support nguyenhaiyen20112003@gmail.com within 24 hours after your purchase. Normally, we will start to design and produce your customised product 24 hours after your order is placed. Your order cannot be cancelled or refunded once it has been shipped.
REFUND POLICY
All items are handcrafted and customised with care; therefore, we don’t accept refunds on the products unless the fault was ours (e.g. the customised name/photo is wrong, the size/colour is wrong, or damaged upon arrival). If a refund is applicable, please send us an email to support nguyenhaiyen20112003@gmail.com.